Tommus Rhodus — Support

Hey there! Thanks for your purchase!

I run support Weekdays 9am-5pm GMT. You can expect a response within 24 - 48 hours Monday to Friday unless I have other appointments / national holiday which will delay my answer. I'll respond to questions outside of these times & weekends occasionally, but please don't expect a response outside my stated hours.

Please Note: This support forum is for Theme Set-Up, Theme Usage & Bug Reports Only, I do not offer support for making or helping with, customisations to my theme's code. If you have modified your theme code then please ensure it is not your modifications causing any issues with the theme.

Things to check when leaving a ticket: Remember to leave a link to your site, it helps for almost all tickets. If you have an issue that you can take a screenshot of & post a link to your site, then even better. If you're having an issue you want me to take a look at then remember to disable all Plugins/Extensions/Non-Standard Widgets first, you'd be surprised how many times this will fix your issue :)

Cheers & Thanks again for your purchase!

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Read this before asking about Twitter!
On May 6th Twitter are retiring the old Twitter API which every theme and site in the world has being using to retrieve tweets up until now. What does this mean for you?

The Twitter feed on your site is going to break!
Yep, Twitter have offered no failsafe to aid with the transition which means that currently I'm likely to receive 1,500+ support tickets on Monday 6th regarding your twitter feed. I'm truly sorry about this and rest assured I'm going to do everything I can to help, but first I need you to help me.

Steps to take
1. Disable Twitter Widgets
2. Disable Twitter Sections / Shortcodes
3. Install this plugin: http://wordpress.org/extend/plugins/oauth-twitter-feed-for-developers/
4. You'll then need to configure the plugin in the "Settings" section of your WordPress install - this requires 4 separate keys from the Twitter Dev Website (link given in the plugin)
5. Once you've installed and set-up this plugin check the current version of your WordPress theme, now head to ThemeForest and check the update log on the item page for your theme - if the update log says - Twitter 1.1 Ready - then upgrade to the latest version of the theme and re-enable your twitter loveliness!
6. If your theme is not ready for Twitter v1.1 then kindly stay put, all themes will be updated within 1 - 2 weeks to handle the horrible new Twitter API, but as mentioned earlier, if I have to deal with 1000 'Twitter not working' tickets in this time, then the process is going to be slower.

If you get stuck, here's a thread from the Twitter development site with replies straight from the twitter staff; https://dev.twitter.com/discussions/631

Sadly this isn't a joke
As I mentioned, Twitter have provided no fallback for this happening, whether your theme is updated in time or not your twitter feed is going to break, if I push an update live before the 6th (Likely for TheGird, Eagle Logistics & Montreal) the update will also break your twitter feed until you follow the above steps.

Your Full Co-Operation is Greatly Appreciated
Seriously, this sucks, there's no two ways about it, as mentioned, the less tickets I receive during this time about non-working Twitter feeds, the faster I can work. To say sorry (On Twitters behalf) I'll be releasing a free Blogging WordPress theme after this process, and I'll post the download details to this announcement.

Enjoy your sites everyone!
TommusRhodus
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