Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

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Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

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  Public Ticket Activity

Andrea tabs   Updated 23 minutes ago   1   Pivot - WordPress Theme Most recent comment from Andrea: How do i get my tabs to toggle horizontally and not vertically? Brendan sendemail.php not sending errors or sucess message   Updated 2 hours ago   1   Tides - HTML Template Most recent comment from Brendan: I love the theme!  The only issue I see is if there is an error on contact form, it doesn't display the error from sendemail.php.  I see you have error handling around invalid urls, etc, ... Hughes Chandonnet CMS error   Updated 8 hours ago   9   Marble - WordPress Theme Most recent comment from Hughes Chandonnet: Hi again! A new problem surfaced this morning when I tried to add a new portfolio item. Suddenly, I'm unable to resize images after uploading them. If I start to enter a new width, instead ... Simon Small problem with VC   Updated 8 hours ago   1   Foundry - WordPress Theme Most recent comment from Simon: Hello, I've got a very small problem when editing pages since the Theme update :) if you go to the link everything is alright and text is displayed like in the correct.png picture. However, as ... Jhordan Contact form   Updated 8 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Please see full documentation on using and setting up contact forms in Contact Form 7 here: http://contactform7.com/docs/ Cheers - Tom Angelo Delete 'Posts in:'   Updated 8 hours ago   2   Kwoon - WordPress Theme Most recent comment from TommusRhodus: Hey there, Yes, you would be best to make that string empty from your .po file :) I'm closing this ticket now as the main question has been answered, if you need any more help feel free to ... Dave License   Updated 8 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Yes, as all themes on themeforest you need 1 license per project. I hope this helps. Cheers - Tom Brad Woo is out of date after update   Updated 9 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, If you're using the latest version of all theme files it should look like the following, note that the overrides are noted, but not noted as out of date. Foundry 2.0.4 is the latest ... Morgan Layout issues   Updated 21 hours ago   7   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, CSS editor? There isn't one in WordPress by default. We have an area you can add your custom css in "appearance => customise => styling settings", otherwise if you need something ... Alexandre google can't index   Updated 21 hours ago   2 Homepage Most recent comment from TommusRhodus: Hey there, Please leave any tickets in the correct category, this is not the launchkit category, Please see settings => reading, there is an option for search engines in there, you have it set ... Stefan Depta text size   Updated 2 days ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, For fine grained control over your fonts and sizing, use this plugin: https://en-gb.wordpress.org/plugins/easy-google-fonts/ I'm closing this ticket now as the main question has ... Stefan Depta Blog Layout   Updated 2 days ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, This bug is not evident in the base version of our theme, please check your sharing plugins which I feel are the issue here, they are likely to be creating unclosed markup. If you ... Thomas Visual Composer bug with Yoast SEO plugin   Updated 2 days ago   2   Lydia - Wordpress Theme Most recent comment from TommusRhodus: Hey there, Thanks for your report, we'll send this to the Visual Composer team and hope they can issue a plugin update asap to resolve this. Note that until that update is released, I'm afraid ... Aga Menu typeface   Updated 2 days ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, You can add this to "apearance => customise => styling => custom css" and change the font name & style as needed. .menu li a { font-family: 'Georgia', serif; } I'm closing this ... Kevin Video plug in/header   Updated 2 days ago   6   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, whilst there's nothing I can do immediately for that, I will certainly investigate if we can improve this with a future update. Thanks for your suggestion! Cheers - Tom
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