Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

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Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

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  Public Ticket Activity

Angelo Change category layout   Updated 2 minutes ago   10   Kwoon - WordPress Theme Most recent comment from TommusRhodus: Hi there I of course tested it with 4.6 before replying, it works great :D but either way im glad you found a solution Angelo I'm closing this ticket now as the main question has been answered, ... Joe Sectons not showing up/Video Scaling   Updated 52 minutes ago   7   Tides - HTML Template Most recent comment from TommusRhodus: Hi there Try popping this at the bottom of your css file, iv tested it hear and it works a treat :) #big-video-vid, #big-video-wrap video { background: #131213; max-width: 100vw ... Peter Remove Form   Updated 58 minutes ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hi there I can help with a little CSS - do you have a link to the page your currently working on? Thanks, Danny Ksenia Space between sliders on mobile   Updated 1 hour ago   4   Loom - WordPress Theme Most recent comment from TommusRhodus: Hi there Place the following CSS in your custom css area within the theme options and your all set @media all and (max-width: 768px) { .post-content > .aq-block-aq_revslider_block { ... Mark Glover Adding Text to A Parallax Photo...   Updated 1 hour ago   3   Tides - WordPress Theme Most recent comment from TommusRhodus: Hi there Quite simply, any text placed within an image cannot be picked up by search engines, this is of course unrelated to our theme as its just how search engines/images work :) A div is an ... Melissa Vertical Menu   Updated 1 hour ago   8   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there 1 - Im afraid not - its a single level menu only, however ill make a note of this on our development log to see if we can add such a think to a future update 2 - To force the top nav ... Gabriel portfolio management   Updated 2 hours ago   4   Machine - WordPress Theme Most recent comment from TommusRhodus: Hi there No, as its an archive (something WP creates automatically for any post type registered) however you can upload a custom sitemap etc or follow google own guide for ... Andrea footer   Updated 2 hours ago   2   Pivot - WordPress Theme Most recent comment from TommusRhodus: Hey there, You can add widgets in "appearance => widgets" You can change the copyright text in "appearance => customise => footer settings" I'm closing this ticket now as the main question ... Marten Home Page 06   Updated 4 hours ago   1   REFLEX - WordPress Theme Most recent comment from Marten: Hi there,  Is it possible to set-up the home page 06 layout in a way that the left-side of the page is a copy of the right-side? http://reflexwp.wpengine.com/home-06/ I.e there's also a short ... Sean VC Custom Font Override   Updated 4 hours ago   5   Foundry - WordPress Theme Most recent comment from Sean: Ohhhhhh, that's gooooood. I think I just spent time taking apart the car when it turns out there was a button to put the seat back the whole time.  Thanks, Sean Andrea Map   Updated 4 hours ago   4   Pivot - WordPress Theme Most recent comment from TommusRhodus: Please see my instructors below, you need to do more after updating the theme. Cheers Debbie Theme Help   Updated 4 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Please provide an example URL where we can view your issue. Cheers Lis Some basic set up questions   Updated 6 hours ago   2   REFLEX - WordPress Theme Most recent comment from Lis: Ignore point #2  - found it  Mark Installation   Updated 6 hours ago   5   Fulford WordPress Theme Most recent comment from Mark: Thanks for the reply. RE #1 below, are you saying that the theme will up-rez my logo for retina displays??? Another snag for me: I want to change the Lightbox gallery's number of columns to 4 ... Drew Broken link to theme icons   Updated 20 hours ago   3   Marble - WordPress Theme Most recent comment from Drew: No worries. Thanks for the quick response!
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