Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

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Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

Read Article

  Public Ticket Activity

Jhordan HTTP Error   Updated 9 hours ago   1   Foundry - WordPress Theme Most recent comment from Jhordan: Hi there, Im trying to upload images to the media library and I get an HTTP error while I upload the JPG.  Please advise. Cheers, Jhordan alexa Hero Slider Won't Show   Updated 11 hours ago   1   Foundry - WordPress Theme Most recent comment from alexa: Hero Slider shows Home:  Hero Slider doesn't show Agency: http://test.ckmsports.com/aboutus/ The hero header slider shows at the top, but not at the white gap on the bottom Hockey ... Dan update   Updated 11 hours ago   3   Foundry - WordPress Theme Most recent comment from Dan: Hey I followed your steps and am still getting this -  Unpacking the package… Installing the theme… Destination folder already ... Arash Full screen menu bar   Updated 14 hours ago   1   Launchkit - WordPress Theme Most recent comment from Arash: The content doesn't seem to be scaling with the window size. The menu bar (and the page below it) seem to stop at a fixed width when I view it on desktop but work well on a laptop monitor. ... Frederic Porfolio feeds   Updated 18 hours ago   2   Malory WordPress Theme Most recent comment from TommusRhodus: Hi there Im afraid, like you see in the demo, the theme doesnt currently offer such a feature. However, iv made a note of this to see if we can, if its possible, incorporate such a function ... Jorge Forms   Updated 19 hours ago   5   Foundry - WordPress Theme Most recent comment from TommusRhodus: Oooh ok, now Iv seen you page, I understand the issue and im afraid to say what your trying to do is not really possible with a contact form plugin (not just cf7) In this particular use case, ... Anthony Change Font on Fact Counter   Updated 23 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there You can alter the design of this element by adding this in your custom css area and tweaking as you wish .counter { color: #fff; font-size: 86px; font-weight: 700; } I'm ... Harry Image Tiles   Updated 1 day ago   16   Foundry - WordPress Theme Most recent comment from TommusRhodus: Its a pleasure Please note that support for your purchase code "7173ee63-8273-4e31-8b26-e93fd01efb13" has now ended. If you need to extend your support for the item for future tickets you can ... Travis Mobile Phone View   Updated 1 day ago   2   Meetup - WordPress Theme Most recent comment from TommusRhodus: Hi there To have all the logo etc appear, pop this into your custom css area @media all and (max-width: 767px) { .register-header h1 { display: block; } } For the font, I see ... Angelo Change 'Portfolio' with Yoast   Updated 1 day ago   11   Kwoon - WordPress Theme Most recent comment from Angelo: Ok, I found the answer myself: you added these ... christina image query   Updated 1 day ago   4   Partner - WordPress Theme Most recent comment from TommusRhodus: Hi there Try changing your design setting 'Image: contain' to cover Let me know how you get on Thanks, Danny Anna Elisabeth Logo Bug in firefox   Updated 1 day ago   4   Somnus - WordPress Theme Most recent comment from TommusRhodus: Its my pleasure :) I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any time. Cheers, Danny Angela Logo Width   Updated 1 day ago   4   Peekskill - WordPress Theme Most recent comment from TommusRhodus: My pleasure :) I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any time. Cheers, Danny josh Making rows the same height   Updated 2 days ago   3   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Yeah, that sounds like a lovely solution :) Cheers - Tom Matej Menu not working on subpage   Updated 2 days ago   4   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hmmmm, sadly, exactly like you suspect, the smoothscrolling cant work on a link that was clicked on another page (a drawback of JS in general really) so these links from other pages wont be ...
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