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Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Flair Documentation

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Camera Documentation

Camera Videos Camera WordPress Theme Knowledge-base How To Install Your Theme Installing Theme Plugins Importing Demo Data (Auto ...

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Huntington Documentation

Huntington Videos Importing Demo Data (Fallback Method) Importing Demo Data (Auto Method) Installing Theme Plugins Modifying Fonts & Font ...

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Expose Documentation

EXPOSE Videos How To Install Your Theme Installing Theme Plugins Importing Demo Data (Auto Method) ...

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Pivot Documentation

Pivot WordPress Theme Knowledge-base Pivot Videos How To Install Your Theme Installing Theme Plugins ...

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Finch Documentation

Finch Videos Finch WordPress Theme Knowledge-base How To Install Your Theme Installing Theme Plugins ...

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Kwoon Documentation

Kwoon CSS Tweaks Kwoon Videos How To Install Your Theme Installing Theme Plugins Importing Demo Data (Auto Method) Importing Demo Data ...

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  Public Ticket Activity

Crystal Leaver Embedding Javascript in the Editor   Updated 17 minutes ago   2   Slowave - WordPress Theme Most recent comment from TommusRhodus:Hi thereCode shouldnt be added directly into a page like this (also its not really possible with live composer) You should use a plugin such as https://en-gb.wordpress.org/plugins/custom-css-js-php/ ... Adrian CF7   Updated 22 minutes ago   2   Greenwich Village - WordPress Theme Most recent comment from TommusRhodus:Hi thereCF7 is working fine as it should, these are extra plugins you have added. In what what do they not show correctly? Some clarification may help.Thanks, Danny Kevin Kendall Issue with Hero Slider Component - v1.1.11   Updated 32 minutes ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus:Hi thereThanks for letting us know. To resolve this just pop this into your custom css area (Appearance > Customize > Style Settings > Custom CSS).full.vc_row .vc_column_container>.vc_column-inner ... Carla Showcase details error   Updated 35 minutes ago   4   Kyte - WordPress Theme Most recent comment from TommusRhodus:No problem :)Be sure to rate the theme from the downloads section of your themeforest account (if you havn't already) if you're happy with the theme, and with my support :)I'm closing this ticket now ... Bud Need advice on setting up image carousel   Updated 42 minutes ago   2   Kwoon - WordPress Theme Most recent comment from TommusRhodus:Hi there You can center the items by adding this to your custom css area (Appearance > Customize > Style Settings > Custom CSS) .vc_images_carousel.vc_build .vc_carousel-slideline ... damien Styling issue   Updated 50 minutes ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus:Hi there1 - This will require you to input custom CSS into each page individually. The css needed is below, you can add this to the VC custom css area for each page and tweak as you wish.bg-primary ... Rob Snow Customising   Updated 1 hour ago   1   Marble - WordPress Theme Most recent comment from Rob Snow:HiPurchased this for a client and was going through the customisation, and in the panel for colours, it doesn't say how to change the menu letter colours or the text for the social bar at the top.I ... Jamie Child theme missing?   Updated 5 hours ago   1   Kwoon - WordPress Theme Most recent comment from Jamie:Hi Guys,The download of the Kwoon theme from Envato Market is missing the child theme that is suppose to be in it?Regards, Tom Nav Menu   Updated 6 hours ago   2   Pivot - WordPress Theme Most recent comment from Tom:Also, in one of your templates you have text in thirds. I'm trying to replicate this in the Home-Agency template but I can only get the text in 2 columns, not 3. How do I do this? Nick Creating additional widgets through a child theme   Updated 8 hours ago   1   Pivot - WordPress Theme Most recent comment from Nick:We would like to show a search bar in the header in place of the login/sign-up buttons - and are using a child theme. I don't see how to add a search field to this area. We do alot of WordPress ... Arjan van Dijk Several questions   Updated 9 hours ago   1   Foundry - WordPress Theme Most recent comment from Arjan van Dijk:Hi,Great theme, job well done! I'm having some issues I need help with.1) on IE9 for some reason some text sections are out of place. They are not centered as they should be. How can I fix it? (check ... Rob Full-width & no margins on portfolio grid   Updated 10 hours ago   1   Huntington – WordPress Theme Most recent comment from Rob:Hello,I would like to know how to make the portfolio grid full-width with no margins as per your demo page:http://huntington.tommusdemos.wpengine.com/Thanks,Rob. Chadd Weston Remove flag from top bar language switcher   Updated 16 hours ago   1   Slowave - WordPress Theme Most recent comment from Chadd Weston:Fixed it. Nvm. Nathan intro not showing up in Chrome   Updated 16 hours ago   9   Lumos – WordPress Theme Most recent comment from Nathan:Apologies, I did remove the slider. The widget is also deactivated and I uninstalled all plugins I added after downloading the template. I'm still unsure where the problem is coming from.Nathan. Ronn CTA not showing on Mobile   Updated 16 hours ago   4   Foundry - WordPress Theme Most recent comment from TommusRhodus:Sorry, my error, please use this instead@media all and (max-width: 768px) { .single-portfolio .fullscreen { height: auto; min-height: 100vh; } }Cheers, Danny
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