Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

Read Article

Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

Read Article

  Public Ticket Activity

Linda Slider bar colour   Updated 52 minutes ago   1   UBER - WordPress Theme Most recent comment from Linda: Hi there! I have a question for the post slider and the testimonial carousel: Is it possible to mark the selected image with a different color on the slider bar. Now the slider is grey and ... Joanna Full Width gallery image and full width portfolio page   Updated 2 hours ago   1   UBER - WordPress Theme Most recent comment from Joanna: Hi, I am using the split screen portfolio in the Uber theme.  I was wondering how I can make the portfolio post go full page width and then when you click onto the gallery images, for them ... alexa Importing Demo Data   Updated 10 hours ago   3   Foundry - WordPress Theme Most recent comment from alexa: Great thank you. alexa Hero Slider Won't Show   Updated 10 hours ago   3   Foundry - WordPress Theme Most recent comment from alexa: Hi there, Yes the issue is still there. I double checked my pages and all of the hero slider elements are elements contained in their own row, set to 1/1 width or full width. Thanks Igor Visual Composer and revolution slider questions   Updated 12 hours ago   1   Malory WordPress Theme Most recent comment from Igor: Hi. Just purchased the theme and building my site.. 1. After installing all demo content (first method, not fallback), I am not able to use keyboard keys to scroll through revolution ... Arash Full screen menu bar   Updated 18 hours ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hey there! Yes, this is the correct behaviour, the site has a max width of 1400px, just as our demo, when a site get's wider than this it tends to look really messy, with content sprawling too ... Dan update   Updated 18 hours ago   4   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Please follow the steps more closely, the issue you're getting arrives when simply just trying to install the theme again with no prior steps taken, the "easy theme upgrades" plugin ... Jhordan HTTP Error   Updated 18 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there! The media section has nothing to do with a theme, but your WordPress install and hosting config, switch to a default theme to see the same behaviour. The good news: Contact your ... Frederic Porfolio feeds   Updated 2 days ago   2   Malory WordPress Theme Most recent comment from TommusRhodus: Hi there Im afraid, like you see in the demo, the theme doesnt currently offer such a feature. However, iv made a note of this to see if we can, if its possible, incorporate such a function ... Jorge Forms   Updated 2 days ago   5   Foundry - WordPress Theme Most recent comment from TommusRhodus: Oooh ok, now Iv seen you page, I understand the issue and im afraid to say what your trying to do is not really possible with a contact form plugin (not just cf7) In this particular use case, ... Anthony Change Font on Fact Counter   Updated 2 days ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there You can alter the design of this element by adding this in your custom css area and tweaking as you wish .counter { color: #fff; font-size: 86px; font-weight: 700; } I'm ... Harry Image Tiles   Updated 2 days ago   16   Foundry - WordPress Theme Most recent comment from TommusRhodus: Its a pleasure Please note that support for your purchase code "7173ee63-8273-4e31-8b26-e93fd01efb13" has now ended. If you need to extend your support for the item for future tickets you can ... Travis Mobile Phone View   Updated 2 days ago   2   Meetup - WordPress Theme Most recent comment from TommusRhodus: Hi there To have all the logo etc appear, pop this into your custom css area @media all and (max-width: 767px) { .register-header h1 { display: block; } } For the font, I see ... Angelo Change 'Portfolio' with Yoast   Updated 2 days ago   11   Kwoon - WordPress Theme Most recent comment from Angelo: Ok, I found the answer myself: you added these ... christina image query   Updated 2 days ago   4   Partner - WordPress Theme Most recent comment from TommusRhodus: Hi there Try changing your design setting 'Image: contain' to cover Let me know how you get on Thanks, Danny
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