Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

Read Article

Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

Read Article

  Public Ticket Activity

Erin Changing the text of a page title   Updated 6 hours ago   7   Foundry - WordPress Theme Most recent comment from Erin: The .po and .mo files are zipped and attached - thank you! Melissa Vertical Menu   Updated 7 hours ago   1   Foundry - WordPress Theme Most recent comment from Melissa: Is it possible to create a vertical menu with Mega Menu (or another way) ? I tried creating a sidebar widget in a page template and add a menu there. Every time I try it - it's not ... Kouk site   Updated 7 hours ago   1   Tides - WordPress Theme Most recent comment from Kouk: hello I bought the template and installed. I want to know how to make transparent the bar between the home video and the menu? So where to go to change the video, I have not seen in ... Mark Glover Scroll Down Arrow on home page...   Updated 8 hours ago   1   Tides - WordPress Theme Most recent comment from Mark Glover: Aug. 26/16 Hi All -- Finally worked out that proper screen center image dealio...thx! much for your help and patience. I'm now wanting to add a bouncy (animated if possible but can live w/a ... Anette Got the 404-page no matter what I do   Updated 8 hours ago   1   Zonya - WordPress Theme Most recent comment from Anette: Hi :) I bought the Zonya Theme 4 days ago. After installing the zip-file and click "activate" I got the 404-page. No matter which link I click on this page appears. Now and then when I click ... Mark Installation   Updated 9 hours ago   3   Fulford WordPress Theme Most recent comment from Mark: Hi. Thanks for the response. However, it's premature, I'm afraid, to close this ticket. Here are my latest questions: 1- In your instructions, section 8, "Setting up a logo" you mention that ... Tricia Turpenoff Error   Updated 9 hours ago   13   Finch – WordPress Theme Most recent comment from TommusRhodus: Awesome, glad we got that sorted together :) Cheers! Mike Cart on Mobile   Updated 10 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey Mike! I think that's due to a recent WooCommerce update which has changed the cart and CSS, thanks for reporting this, we'll resolve asap! Cheers - Tom Debbie Restrict Users to Enter Website Without Being Logged In   Updated 10 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Sorry, I'm unsure of any plugin or system that would allow this, you may wish to contact the wooCommerce support forum to see if they have any insight on this, or perhaps you'll need ... Thomas Elstner Header   Updated 10 hours ago   2   EXPOSE - WordPress Theme Most recent comment from TommusRhodus: Hey there, Do you have an example URL? Cheers Travis Blurry Blog Post Featured Image   Updated 10 hours ago   2   Meetup - WordPress Theme Most recent comment from TommusRhodus: Hey there, The only way to resolve that is to upload a higher quality source image as you mention, this cannot be resolved theme-side, just upload a higher resolution image :) I'm closing this ... Tiaan "Get in touch" information in footer   Updated 10 hours ago   2   Lydia - Wordpress Theme Most recent comment from TommusRhodus: Hey there, Sure! It's a text widget with this added as the content: Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa. Moonshine St. ... Tricia Turpenoff Instagram feed not working   Updated 10 hours ago   2   Finch – WordPress Theme Most recent comment from TommusRhodus: Hey there, You need to first update your theme for these settings to show. To update your theme to the latest version, you should re-grab the theme files from the downloads page of your ... Hélène Guy I put a foster image on my video which doesn't work   Updated 10 hours ago   2   Tides - HTML Template Most recent comment from TommusRhodus: Hey there, That's not how the theme works, as you can see in our demo it loops indefinitely, what you're asking would require quite significant theme customisation. For further help with theme ... Ralph Theme questions   Updated 12 hours ago   1   Launchkit - WordPress Theme Most recent comment from Ralph: Hi, I have two questions for you: 1.) How can I make an optin form like the one on your fitness-demo page? 2.) How can I change the height of the header menu and logo? Is it also possible to ...
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