Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

Read Article

Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

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  Public Ticket Activity

Hughes Chandonnet CMS error   Updated 3 minutes ago   15   Marble - WordPress Theme Most recent comment from TommusRhodus: Please ignore the previous reply, it was intended for another ticket! admin@tahamato.com google maps zoom   Updated 7 minutes ago   2   Kwoon - WordPress Theme Most recent comment from TommusRhodus: Hey there, I'm afraid to do this would require specific theme customisation to exactly meet your needs. For further help with theme customisation, you can contact our customisation partners ... Ashley Hide Model Button   Updated 31 minutes ago   1   Foundry - WordPress Theme Most recent comment from Ashley: Hi, we'd like to add a modal to the site that utilizes the sign up form, but we'd like to do it without having the button appear on the page. I saw another thread requesting the same thing ... Mark Glover SEO text to insert in code...   Updated 4 hours ago   4   Tides - WordPress Theme Most recent comment from Mark Glover: TR -- This is the additional html code I inserted in your shared code line to center my single still image on my home page via Ebor Template Builder. And it did not work ... Ricky icon box   Updated 5 hours ago   3   Partner - WordPress Theme Most recent comment from Ricky: Hi, first icon box you find on: http://www.oxbridge.ml/about-us/ thanks, R Almog Image Carousel   Updated 5 hours ago   2   Kubb - WordPress Theme Most recent comment from TommusRhodus: Hey there, This is due to the HUGE size of your image files, there's no reason any well optimised image in that carousel should be over 200kb, but you have one over 8mb! Optimise your images, ... Herre Portfolio Page   Updated 9 hours ago   3   Ryla - WordPress Theme Most recent comment from Herre: Hi, Unlike the blog pages there does not seem to be any options other than to change the type of layout. I recently updated from 1.0.0 to 1.0.1. Herre Marc Hero slider   Updated 9 hours ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hey there, Unfortunately not at the moment, I have taken this as a feature request and it has been noted however, we will investigate this as part of a future update. I'm closing this ticket ... Mike Demo Data Installation   Updated 9 hours ago   2   Kubb - WordPress Theme Most recent comment from TommusRhodus: Hey there, For extremely low memory servers (GoDaddy) you'll need to use this method, which we put together specifically to deal with low memory servers: Cheers Ben Update Child Theme   Updated 9 hours ago   2   Partner - WordPress Theme Most recent comment from TommusRhodus: Hey there Ben, After updating to the parent theme, switch to it to check all fixes are in place. Then re-enable your child theme, if the fixes undo themselves, it's because you're overriding ... Alessandro IE Compatibility   Updated 13 hours ago   1   Greenwich Village - WordPress Theme Most recent comment from Alessandro: Hello, I write because it seems that there's an issue of compatibility with IE11. In particular, many people have written to me saying that the website does not appear, and actually trying ... Nigel Carlos Contact form alignment   Updated 14 hours ago   1   Launchkit - WordPress Theme Most recent comment from Nigel Carlos: Hi Tommus and team,  Thanks for your support on resolving my colour issue.   The only other error I'm seeing with the LaunchKit template is the mis-alignment of the 'Name' and 'Email' Form in ... Mark Equal column hight   Updated 15 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Use this, and adjust the height value to meet your needs: .custom-min-height-SSS .col-md-4 { min-height: 1000px; } I'm closing this ticket now as the main question has ... Brendan sendemail.php not sending errors or sucess message   Updated 15 hours ago   2   Tides - HTML Template Most recent comment from TommusRhodus: Hey there, As you see on our demo, the responses work correctly: http://madeinebor.com/tides/index.html It seems like, on your server, sendemail.php does not send back the data correctly, this ... Mark Glover Ebor Template Builder & Image Carousel...   Updated 15 hours ago   2   Tides - WordPress Theme Most recent comment from TommusRhodus: Hey there, Yep, that's correct :) If you're just adding 1 still image to the page, don't use the image carousel, it's made for the logo section seen in our demo. Instead use a text block and ...
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