Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

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Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

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  Public Ticket Activity

Marc Hero slider   Updated 49 minutes ago   1   Launchkit - WordPress Theme Most recent comment from Marc: Hi! Is there any way to get the hero to slide after X seconds instead of having to change pictures manually? Thanks, Marc Hughes Chandonnet CMS error   Updated 2 hours ago   11   Marble - WordPress Theme Most recent comment from Hughes Chandonnet: Sure! Here it is. I found articles like this one on forums : https://wordpress.org/support/topic/nan-in-image-resize-field  I've tried to deactivate/reactivate plugins such as : - Antivirus ... Herre Portfolio Page   Updated 2 hours ago   1   Ryla - WordPress Theme Most recent comment from Herre: Hi, Is there any way to customize the portfolio page on www.schalkwijkvermeer.nl/portfolio, in order to translate so that it can be in dutch language? Regards, Herre Mike Demo Data Installation   Updated 3 hours ago   1   Kubb - WordPress Theme Most recent comment from Mike: I am not able to load the demo data. I am using GoDaddy for my web hosting. For my latest attempt to load the demo data, I uninstalled WordPress, reinstalled it, loaded the theme, and ... Ben Update Child Theme   Updated 3 hours ago   1   Partner - WordPress Theme Most recent comment from Ben: Hi there I've updated the parent Wordpress template. However the theme changes don't seem to have pulled across into the Child theme. I updated the parent Partner theme through FTP and ... Alessandro IE Compatibility   Updated 3 hours ago   1   Greenwich Village - WordPress Theme Most recent comment from Alessandro: Hello, I write because it seems that there's an issue of compatibility with IE11. In particular, many people have written to me saying that the website does not appear, and actually trying ... Nigel Carlos Contact form alignment   Updated 4 hours ago   1   Launchkit - WordPress Theme Most recent comment from Nigel Carlos: Hi Tommus and team,  Thanks for your support on resolving my colour issue.   The only other error I'm seeing with the LaunchKit template is the mis-alignment of the 'Name' and 'Email' Form in ... Mark Equal column hight   Updated 5 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Use this, and adjust the height value to meet your needs: .custom-min-height-SSS .col-md-4 { min-height: 1000px; } I'm closing this ticket now as the main question has ... Brendan sendemail.php not sending errors or sucess message   Updated 6 hours ago   2   Tides - HTML Template Most recent comment from TommusRhodus: Hey there, As you see on our demo, the responses work correctly: http://madeinebor.com/tides/index.html It seems like, on your server, sendemail.php does not send back the data correctly, this ... Mark Glover Ebor Template Builder & Image Carousel...   Updated 6 hours ago   2   Tides - WordPress Theme Most recent comment from TommusRhodus: Hey there, Yep, that's correct :) If you're just adding 1 still image to the page, don't use the image carousel, it's made for the logo section seen in our demo. Instead use a text block and ... Erin Changing the text of a page title   Updated 6 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, You would be best to translate the theme and change any references to Portfolio to whatever you need. Note that you can use translations, even if your site is in english. Follow the ... Gabriel porfolio page   Updated 6 hours ago   2   Machine - WordPress Theme Most recent comment from TommusRhodus: Hey there, Indeed it should show, /portfolio/ is the generated archive of the portfolio post type, just like /portfolio-category/ is the generated archives of the portfolio category feeds. If ... Andrea tabs   Updated 6 hours ago   2   Pivot - WordPress Theme Most recent comment from TommusRhodus: Hey there, You've added multiple tabs blocks to your page, you only need to add 1 tab block, you add more tabs from within the block, just see the add tab button. I'm closing this ticket now as ... Simon Small problem with VC   Updated 6 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, That's simply just the quirks of the Visual Composer front end editor, I would recommend using the back end editor since it's much quicker and free of any bugs like this. Though this ... Jhordan Contact form   Updated 18 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, Please see full documentation on using and setting up contact forms in Contact Form 7 here: http://contactform7.com/docs/ Cheers - Tom
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