Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

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Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

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Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

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  Public Ticket Activity

Kyle Huge Gap Beneath Main Hero Slider/Image   Updated 22 minutes ago   6   Foundry - WordPress Theme Most recent comment from TommusRhodus: Brilliant, thanks for letting me know I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any ... Julia Visual Composure   Updated 55 minutes ago   2   Huntington – WordPress Theme Most recent comment from TommusRhodus: Hi there Im not totally sure I understand the question here, but the Visual Composer 'Media Grid' element is not from our theme, so will be styled very differently. If you wish to have ... Kyle Single Page Navigation Header Logo URL   Updated 1 hour ago   4   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there If you want to force the menu to be sticky on mobile, you can add this to your custom css area :) @media (max-width: 991px) { nav.fixed { position: fixed !important; ... Dávid Pricing table - amount font size   Updated 1 hour ago   6   Foundry - WordPress Theme Most recent comment from TommusRhodus: Same to you David :) I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any time. Thanks, Danny Ionut Help site   Updated 4 hours ago   6   Foundry - WordPress Theme Most recent comment from TommusRhodus: My pleasure :) I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any time. Cheers, Danny Angelo Team clickable   Updated 4 hours ago   4   Kwoon - WordPress Theme Most recent comment from TommusRhodus: Excellent, glad I could assist again :D I'm closing this ticket now as the main question has been answered, if you need any more help feel free to re-open this ticket at any ... Nick Petersen Extend Hero Header Text   Updated 5 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there Pop this into your custom css area and your all set :) .hero-header .slides .col-md-6.col-md-offset-3 { margin-left: 0; width: 100%; } I'm closing this ticket now as the ... Dave Portfolio   Updated 6 hours ago   2   Lumos – WordPress Theme Most recent comment from TommusRhodus: Hi there Im not totally sure what you mean here - do you have an example in the demo your trying to replicate? http://lumosvertical.tommusdemos.wpengine.com/ If its captions your referring to, ... Joanna Full Width gallery image and full width portfolio page   Updated 6 hours ago   5   UBER - WordPress Theme Most recent comment from TommusRhodus: Haha, im glad I could help :D Be sure to rate the theme from the downloads section of your themeforest account (if you havn't already) if you're happy with the theme, and with my support :) I'm ... Christina Bronsing-Lazalde Importing the Architecture theme   Updated 6 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hi there The page should be availble once you have imported the demo data, however, if its not, you can simply copy the code ... D311BOY Portfolio Side Widget   Updated 7 hours ago   2   Peekskill - WordPress Theme Most recent comment from TommusRhodus: Hi there Sure, pop this into your custom css area and your all set  .popup-content .col-lg-8.col-sm-6 { width: 100%; } .popup-content .col-lg-4.col-md-4 { display: none; } I'm ... Timo Phrase "Found XY Items" on search result page   Updated 7 hours ago   2   Lydia - Wordpress Theme Most recent comment from TommusRhodus: Hi there You may wish to check your translated PO file again (if you have forgotton how this works please see http://www.tommusrhodus.com/wp-basics-translating-your-wordpress-theme/) In the ... Kevin Remove grey bars on side of page   Updated 7 hours ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hi there The grey bars are actually a part of the design, exactly like you see in the demo http://launchkit.tommusdemos.wpengine.com/ Because of this, its not possible to have just 1 section ... Elias portfolio filters   Updated 23 hours ago   2   UBER - WordPress Theme Most recent comment from TommusRhodus: Hi there You can remove this by popping this into your custom css area :) header .works-filter { display: none; } I hope this helps Thanks, Danny Aditya How do you get a blog feed + sidebar widgets   Updated 23 hours ago   4   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hi there Foundry uses WPs handy 'more' tag so you can set the excerpt at any point you wish. For details on this handy feature of WP ...
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