Okay

Please Read - Instagram API Change

All affected themes, please ensure your theme is up to date and read this: https://tommusrhodus.ticksy.com/article/7566

WordPress 4.5 / Visual Composer Update

If you are experiencing issues using Visual Composer since updating your WP to version 4.5+ please see this article for help: https://tommusrhodus.ticksy.com/article/7586

Welcome to TommusRhodus Themes Support Tickets!


These tickets are strictly not for theme customisation or 3rd party plugin questions. Theme Customisation means modifying the appearance or functionality of the theme beyond what the theme options provide or the demo shows. Any ticket relating to customisation will be politely forwarded to - http://www.tommusrhodus.com/contact/ - and then your ticket will be closed.

If your ticket relates to a 3rd party plugin that the theme didn't explicitly recommend to install you will be sent to the same link.


Before posting a ticket, please read and follow through the following article: http://www.tommusrhodus.com/things-check-leaving-sup...

If your ticket is about a bug or quirk, be sure to read through the following article also, as this may be covered: http://www.tommusrhodus.com/wordpress-known-quirks/

Please Note: If you do not follow through the steps in the article, we will simply ask you to do so and you will be delayed, most tickets are easily solved by the steps in the above article, so save some time and work with it!


We run support throughout the day Monday - Friday from the GMT timezone, please expect to receive a response within 12 - 48 hours during these days, tickets are not responded to on weekends or national holidays.

  Featured Articles

Step 1 - Read The Documentation

Most questions are covered in our extensive documentation so before doing anything, ensure you have read all the information we provide.

Read Article

Step 2 - Browse Our Videos

We have over 100 videos covering every aspect of our Premium Themes, if you cant find what your looking for in the docs, then be sure to check them out.

Read Article

Step 3 - Leave a Ticket

If you cant find an answer in either the documentaion or videos, then your welcome to leave us a ticket. Be sure to be as clear and consice as you can.

Read Article

  Public Ticket Activity

devaichat alignment issue for button on mobile view   Updated 3 hours ago   1   Launchkit - WordPress Theme Most recent comment from devaichat: hi, there's alignment issue for button on mobile view (iphone 6s plus) see attached, thanks John Shop Sidebar and Sorting   Updated 4 hours ago   3   Foundry - WordPress Theme Most recent comment from John: I believe this issue is also now resolved. I played with widgets and other settings in woocommerce plugin itself and that seems to have resolved my issue. devaichat alignment issues when using fa icons   Updated 6 hours ago   4   Launchkit - WordPress Theme Most recent comment from devaichat: ignore this the fa-icon aligment fixed.. thanks Liran Baron Google Maps Not Working   Updated 7 hours ago   1   Pivot - WordPress Theme Most recent comment from Liran Baron: Hello,  First, let me say I love your themes. Thank you and keep up the hard work! Password to access page above: pivot2016FTW! I recently pushed my client site to production. That's when ... John Contact Form Font Customization   Updated 7 hours ago   4   Foundry - WordPress Theme Most recent comment from John: This ticket can be closed. Hughes Chandonnet CMS error   Updated 9 hours ago   17   Marble - WordPress Theme Most recent comment from Hughes Chandonnet: Hello Tom! Sorry about the delay. I took the time to try what you suggested: 1. I was able to disable every plugin (except "Ebor Custom Post Types" which I wasn't allowed to ... Erin Changing the text of a page title   Updated 10 hours ago   11   Foundry - WordPress Theme Most recent comment from TommusRhodus: Oh awesome, thanks so much for letting us know, we'll check that out also! devaichat adjust height of client logo section   Updated 10 hours ago   4   Launchkit - WordPress Theme Most recent comment from TommusRhodus: I think you're confused, this isn't your ticket about the icons, that was answered separately. Kouk site   Updated 11 hours ago   3   Tides - WordPress Theme Most recent comment from Kouk: site url : www.amelioris.com I'm trayin to do my best in order to obtain result Linda Clients logo centered   Updated 12 hours ago   1   UBER - WordPress Theme Most recent comment from Linda: Hi, how can I put the clients logo box centered? The code:  .aq-block-aq_clients_block { text-align: center; } .aq-block-aq_clients_block .col-sm-2 { float: none; display: ... Ralph Theme questions   Updated 12 hours ago   2   Launchkit - WordPress Theme Most recent comment from TommusRhodus: Hey there! 1. Did you import our demo data? If so you should already have all our demo forms in the "contact" area of your wp dashboard. If not, let us know. 2. Could you clarify this question ... Melissa Vertical Menu   Updated 12 hours ago   2   Foundry - WordPress Theme Most recent comment from TommusRhodus: Hey there, If you're having issues with a menu widget in your page, provide a URL with it in we can inspect and we'll see if we can help you tidy that up. Cheers - Tom Mark Glover Scroll Down Arrow on home page...   Updated 12 hours ago   2   Tides - WordPress Theme Most recent comment from TommusRhodus: Hey there, Sorry, we don't know any plugins that would allow you to drop something like that in simply, most likely you're going to need that custom coded to fit your needs. We're sorry but we ... Thomas Elstner Header   Updated 12 hours ago   4   EXPOSE - WordPress Theme Most recent comment from TommusRhodus: Hey there, Ah ok, sorry but that would require significant theme customisation to achieve, beyond what we can offer help for in these tickets. For further help with theme customisation, you can ... Mark Installation   Updated 12 hours ago   4   Fulford WordPress Theme Most recent comment from TommusRhodus: Hey there! Fulford will retina your logo automatically :) 2. See "appearance => customise" for all settings for the slider, photos, text etc. 3. As mentioned before, the homepage of fulford is ...
https://tommusrhodus.ticksy.com/