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Common Issue Troubleshooting

Im seeing a 'stylesheet missing' error when trying to upload the theme
Im setting a max_upload_size error when trying to upload the theme
Where is my Visual Composer/Revolution Slider license?
I cant import the demo data, why?
Im getting a 404 error when viewing my portfolio/team etc
My site is slow to load, why?
Iv received an email saying there is an update, what do I do?
I want to translate the theme into my language/change some wording - what do I do?


Im seeing a 'stylesheet missing' error when trying to upload the theme

This means your uploading the wrong zip package. When downloading your theme you have the option to download the full package, or the installable theme itself.

We suggest to download the whole package, then unzip this to locate your theme.zip file (theme name will change based on your purchased theme.


Im setting a max_upload_size error when trying to upload the theme

Some hosting, especially budget shared hosting, may impose file restrictions for uploads to your WP site. In some cases, installing this plugin and work very well https://wordpress.org/plugins/increase-upload-max-filesize/ however if it fails to work then you will need to contact your hosts to they can make the necessary changes from there end as this is something we cannot help with from a theme point of view.


Where is my Visual Composer/Revolution license?

Premium plugins such as Revolution Slider and Visual Composer may request a purchase code during use. This code is used to provide direct updates and support from the plugins creator and as such is not required or supplied for use with our themes. Our frameworks have been carefully create to ensure your running the latest compatible version at all times, so you have no need to worry. Please note that we manually update our bundled plugins after thorough testing as some plugin updates have bugs that we are unhappy to ship to our customers, you will receive updates when we are happy with the plugin. If you truly require auto-updates from these plugins you’ll need to purchase a personal license, please note this is the same for each theme on themeforest that bundles plugins.


I cant import the demo data, why?

Some budget hosting such as godaddy etc are quite poor and offer little in the way of resources so a large task such as importing a whole demo and images etc can be a little too much for them. In cases like this, the 1st thing you should try is the Fallback method - it uses special plugins to lighten the load and helps in 99% of cases.

if the issue persists, then you will need to contact your hosts who can hopefully increase your servers performance to suit the task.


Im getting a 404 error when viewing my portfolio/team etc

WordPress is a rock solid platform in most cases, but sometimes, when working with a new theme for instance, it needs a little nudge to update all of its core settings etc. If your seeing a 404 error or such when trying to view your projects (or team members, clients etc - depending on your theme)

To do this, simply head to Settings > Permalinks and select 'postname' from the options listed - even if this option is already selected, hit save anyway (this is the nudge we mentioned earlier) - Once done, you should be able to view all your content with no issues.

Should any issues remain, this indicates an issue with your server (the theme has no control of this) so you will need to contact your hosts for further support.


My site is slow to load, why?

As you saw when viewing the demos of our themes, our themes are capable of being blisteringly fast, however you may ocationally notice your site is not loading as fast as you hoped – here you can find some tips for ensuring your new site loads as quickly as possible http://www.tommusrhodus.com/speeding-up-wordpress/


Iv received an email saying there is an update, what do I do?

To update your theme to the latest version, you should re-grab the theme files from the downloads page of your themeforest account. You should then use the this article: http://www.tommusrhodus.com/updating-wordpress-theme-themeforest/


I want to translate the theme into my language/change some wording - what do I do?

Like most WP themes, our theme is translatable via the provide PO file - you can read more about this process here http://www.tommusrhodus.com/wp-basics-translating-your-wordpress-theme/ as well as check out this handy video guide for this task