Public Ticket #2717941
Issues with Variant Page Builder


  • Courtney Tomasetti started the conversation

    2-3 weeks ago I started having issues with the Variant Page Builder. After initial research, I thought it may be due to needing to update to the latest version of the theme. I re-purchased and re-installed the theme and made sure everything else in WP is up-to-date. The issues I am seeing are:

    1. There used to be an option to select "Edit with Variant Page Builder." There is no longer an option. I have to click "Edit" and then launch the page builder from there. 

    2. When I launch the page builder, nothing loads on the page. It's just white. I have to act like I'm adding another block and then the contents of the page will appear. 

    3. I am not able to upload/swap images. Nothing happens when I click the image button. 

     I have tried this on multiple browsers. I have also tried messing around with a few things in our staging site to see if I could get it to work but had no luck. 

    Attached files:  BlankLoading.png

  • Courtney Tomasetti replied

    I was able to fix the issue. I disabled every plugin on our site and then reenabled them one by one to see if one of them was causing an issue. Sure enough, one plugin in particular was causing the entire issue. After deactivating the plugin everything is working perfectly again!